#27: Return on Investment: How Investing in Resilience Pays Dividends in Continuity w/ Franco Cordeiro

Dec 10, 2019

Today’s guest on the Continuity Forecast podcast is Franco Cordeiro who is the Director of Business and Technological Resiliency at KPMG. KPMG is a large consultancy practice which has thousands of employees with offices in nearly every major country in the world. He has been with the company for fifteen years and started as the Head of Resilience for their Australian branch, before moving to the US and spearheading those efforts.

He also adds that there is more of an enterprise view of how resilience works. 

This is often at the behest of government regulations or customer expectations 

7 Key Characteristics to Enterprise-Wide Frameworks in Leading Organizations

1. Top-Down
2. • Board is heavily invested
   • Customer Centricity 
3. End-to-End
   • Measure dollar spend and effects
4. Qualitative and Quantitative
   • Everyone understands it at the organization, not just a single team
5. Attributes around Resilience Culture
   • Not binary like in the past
6. Resilience is adopted
   • Testing things that work well and ruining them to see how you can recover
7. Crash-testing
   • Differentiate the organization from continuity approach
8. Embedding Communications and Testing Them

Based on the numerous clients that KPMG works with the concept of resilience is a key focus for boards and executive committees. The concept of resilience cuts through the potential misalignment of expectations and continuity.